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After Identity Maestro has been installed and the ServiceControl Connection Agent Windows services have been configured and started, the application pools and websites need to be verified. This article discusses:
Notes: This article shows an application pool and website related to an Azure AD Remote Agent that is used for connecting to Azure AD Office 365. Depending on what selections are made during the installation, you may see different or no Remote Agent application pools and websites. What is critical with this process is to ensure that the application pool is configured with the correct identity which must match the local service account that was defined during the installation. As a confirmation, you should be able to start the application pool and it should continue to run instead of quickly switching to a stopped status.
The Identity Maestro installer adds two or more websites based on the remote agents selected during the installation. The first task is to ensure that the application pool identities are properly configured.
This procedure will confirm that the authentication and authorization are correct and bind the application(s) to the application pool identities.
Application Pools Switch to Stopped Status. A common issue with this process is that the application pool(s) may switch to a stopped status after being started or recycled. If that happens, it indicates that the username and/or password that is set does not match the service user account that was defined during the installation. If the problem persists, reset the password in the local user, and then reset the password of the identity assigned to the application pool.
Website Switches to Stopped Status or the Basic Connection Test Fails. This can happen if the local service user account defined during the installation and assigned to the application pool has not been assigned to the Local Administrators and IIS_IUSRS groups. Check and correct the group membership assigned to the local service user account.
Once the website testing is complete proceed to Secure Identity Maestro Websites with SSL Certificates