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How To: Enhance Username Uniqueness Checking During User Creation
Background: When using the Create module to create new Active Directory (AD) users, once the form fields have been populated with data and the Preview button has been clicked, ServiceControl will perform a uniqueness check for the...
How to Configure SMTP Settings for Approval Emails
Background The approval feature in the create profile uses SMTP services to send templated emails from ServiceControl to the selected approval group. Approval Emails require that SMTP be setup and configured on the host server. When...
Reenable Remote PowerShell Support After Upgrading Exchange 2013 from CU14 to CU15+
Problem: Exchange mailbox error ServiceControl version affected: 4.0.0+ Exchange versions affected: Exchange on-premises 2013+. This does not affect Office 365 mailboxes. Issue A customer reported that after upgrading from Exchange...
ServiceControl Backup and Restore
Enterprise backup and disaster recorvery procedures usually mandate the backup of critical service files to an appropriate off-site storage medium, and procedures are required to restore an ServiceControl server in the event of a critical...
How to Restore SMTP Settings After an Upgrade to ServiceControl 4.0.2+
Background: Changes were made to ServiceControl regarding how SMTP settings are stored. This causes old SMTP settings configured in the Administration Panel to be lost during the upgrade. Purpose: This article will help you restore SMTP...
How to Configure IIS to Recycle Resources
Background Customers who perform large bulk importing of users from CSV files should enable IIS resource recycling for the Omni.WorkflowEngine application pool. This is due to the IIS worker process consuming large amounts of system...
Configure and Test SMTP Settings for the Workflow Engine
Workflow Center can send email Workflows can be configured to send templated emails to recipients. This article discusses the following: Common example: Create approval emails Workflow job error when approval email cannot be sent ...
How-to Increase IIS Timeout Value for Identity Maestro
Background We have tried to adjust the IIS timeout value so that Helpdesk operators are not automatically disconnected after 20 minutes, but that adjustment is not taking effect. How can we adjust the Identity Maestro web portal timeout...
How to fix O365 connection not showing in Manage module Step 2 Assignments
There are times when a Microsoft Online (Office 365) connection is not appearing in the Manage Module administration panel when trying to create or edit task collection assignment. Applies to Identity Maestro 4.0.4+ ServiceControl...
Fix for Bulk Create Results Table Missing Information
Background Upon the completion of a Bulk user create from a CSV file you may notice that several entries in the results table are showing up empty or missing some values. This may be due to run length of the workflow that is creating the...
How to Properly Configure an AD Connection After the Target DC has been Changed.
Background This issue was reported by a client during a replacement of their primary Domain Controller. Any change made to the configuration of the Domain Controller does not update the connections in Identity Maestro which causes the...
Resolve "Omni.Econtrol.Services.ConnectionAuthority not configured" error
Issue: If a user has configured their create profile to use the default Create.Entity.ActiveDirectory workflow they may have issues completing the user Create process. Problem: This is caused by an issue with the default Connection...
Procedure to encrypt credentials stored in IIS .config files
This article covers the use of aspnet_regiis.exe (referred to as ASPNET_REGIIS) to secure Identity Maestro configuration files. ASPNET_REGIIS can encrypt the configuration files allowing IIS to decrypt the information when required...